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Sunday, January 24, 2010

Sellers Contacting Hearts for Haiti

I'm so completely moved by the generosity of the Etsy community! Countless lovely and talented sellers have donated over 2000 items to benefit Doctors Without Borders through Hearts for Haiti. From the bottom of my heart, thank you.

The team has been doing an amazing job getting those donations listed and processed once they sell, but when things are really hopping there can be a bit of a wait.

If you don't see an item you have donated listed in the shop, we ask that you please wait 48 hours before contacting us again. With such a high volume of emails received, listings do sometimes go astray so please do check in at our email and we'll sort it out.

Sellers are also asked to wait at least 24 hours from the time their item sells before inquiring about shipping information. Although Nora is really on top of those shipping notifications we do occasionally have to wait to verify that payment has been received before we contact you.

Lastly, please direct your general inquiries through our email address (rather than convo), as we have a system in place where we can sort out incoming emails much easier.

On behalf of our dedicated volunteers, we truly appreciate your patience as we sort through the hundreds of inquiries, donations and purchases that we receive each day.

You guys are truly amazing!!!

♥ Victoria

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